Privacy Policy

New Canaan HVAC, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit https://newcanaanhvac.com or contact us, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information we collect

When you request service or contact us, we may collect:

• Contact details you provide, such as your name, phone number, email, and service address.
• Details about your HVAC needs or the message you send us.
• Basic technical data such as your IP address, browser type, and pages visited, collected automatically through cookies and analytics tools.

How we use your information

We use the information we collect to:

• Respond to your inquiries and schedule the services you request.
• Provide estimates, invoices, and customer support.
• Improve our website, services, and customer experience.
• Send appointment confirmations and, where permitted, occasional service reminders or offers.
• Comply with legal obligations and protect against fraud.

How we share information

We do not sell your personal information. We may share it only with trusted service providers who help us operate our business (such as form processing, analytics, and scheduling tools), and only as needed to deliver our services or comply with the law.

Cookies and analytics

Our website uses cookies and analytics services to understand how visitors use the site so we can improve it. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Data security & retention

We use reasonable safeguards to protect your information, but no method of transmission over the internet is completely secure. We retain your information only as long as needed to provide services and meet legal requirements.

Your choices

You may request that we update or delete your personal information, or opt out of marketing messages, at any time by contacting us. We will respond promptly to reasonable requests.

Contact us

If you have questions about this Privacy Policy, contact us at service@newcanaanhvac.com or call (203) 309-4187. Our mailing address is 75 Elm St, Suite 4, New Canaan, CT 06840.